Hardware Diagnosis (Servicing)

Special Offer: Have your computer upgraded! Transfer parts from your old system into any barebone or system you purchase on our site. Have your operating system and drivers transferred and configured by one of our technicians for only $99.95.

Service Details:
A certified CPUtopia technician will diagnose the hardware or software causing your computer to fail. You will be called with the results and given the options you have to repair the computer. Hardware Diagnosis fee can be applied towards any servicing offered in our store. Parts are sold separately.

Shipping Options:
The customer is responsible for the cost of shipping to and from us. Shipping is automatically calculated based on your zip code for return service of your computer via UPS. For an additional fee, CPUtopia will generate you a UPS Electronic label. An email will be sent to you directly from UPS with information on printing your address label. You can print the label and place it on your packaged computer to return to us. The package can be dropped off at any UPS Authorized Shipping Outlet (including all UPS Stations, UPS Stores, etc.) or handed to a UPS Driver. Please note that this method requires you to have access to a printer in order to print the label. Please take care packaging your computer before shipping as computers can be easily damaged without proper packaging. For return services, our expert shippers will work carefully to package your computer to prevent damage to the system and internal components.

Data Backup Options:
Data backup is available for an additional fee. You can have a technician backup up your important data and files from your hard drive onto a DVD. When sending your system to us, please include a note specifying the file or folders that you would like backed up. An external drive conversion option is also available. A technician will remove your hard drive from your system and install it into an external drive case. In case your computer is damaged beyond repair, this will allow you to access your data from another computer via a USB or Firewire port. The external enclosure is included in the servicing fee. Enclosures are available in USB and Firewire/USB interfaces.

We carry replacement parts for Dell, HP, Gateway, Sony, Compaq, IBM, and custom computers. If the part you are searching for is not available, please contact sales for more information.